Tracking order

Thank you for choosing SoluGadget! We are committed to providing a transparent and convenient shopping experience. You can easily track the status and location of your order at any time.

How to Track Your Order

Once your order is processed and shipped, you will receive a shipping confirmation email sent to the email address provided during checkout. This email contains your unique tracking number and the name of the shipping carrier (e.g., DHL, FedEx, UPS, USPS).

  1. Locate the shipping confirmation email from [email protected].
  2. Find your tracking number and the carrier name within the email.
  3. Use the information with the carrier's official website or a universal tracking service (see below).

Please note: It may take 24-48 hours for the tracking information to become active in the carrier's system after you receive the confirmation.

Using a Universal Tracking Service

For your convenience, we recommend using a reliable third-party tracking platform that supports numerous carriers worldwide. These sites often provide detailed updates and a user-friendly interface.

We suggest using 17Track, a widely trusted global package tracking platform.

How to use 17Track:

  1. Visit the website: https://www.17track.net/en .
  2. Enter your tracking number into the main search field.
  3. Click the "Track" button. The site will automatically detect the carrier and display the latest status and route of your package.
  4. You can also download their mobile app for notifications on the go.

Other reputable services include AfterShip and PackageRadar.

Understanding Order Status

  • Processing: Your order is being prepared for shipment.
  • Shipped: Your order has left our warehouse. A tracking number is now available.
  • In Transit: Your package is on its way to the destination.
  • Out for Delivery: Your package is on the delivery vehicle and will be delivered soon.
  • Delivered: Your package has been delivered to the provided address.

Need Further Assistance?

If you encounter any issues with your tracking information, such as no updates for an extended period or a status that seems incorrect, please do not hesitate to contact our support team. Provide your order number and tracking details for efficient assistance.

Email us at: [email protected].

We are here to ensure you receive your Audio & Speakers, Portable Players, Headphones, Gaming Accessories, or Smart & Digital Watches smoothly.