Refund policy

Refund Policy Overview

At SoluGadget, we are committed to your complete satisfaction with every purchase of our Audio & Speakers, Portable Players, Headphones, Gaming Accessories, and Smart & Digital Watches. If you are not entirely satisfied with your purchase, we are here to help with a clear and fair refund process.

This policy outlines the conditions and procedures for obtaining a refund. Please read it carefully.

Eligibility for Refunds

To be eligible for a return and refund, your item must meet the following criteria:

  • The item must be in its original, unused, and unopened condition, with all original packaging, tags, manuals, and accessories intact.
  • The return must be initiated within 30 calendar days from the date of delivery.
  • You must provide a valid proof of purchase (order number).

Please Note: For hygiene and safety reasons, certain products like in-ear headphones may have specific return conditions. Opened software or digital downloads are generally non-refundable unless defective.

Non-Refundable Items

The following items cannot be refunded unless they arrive defective or damaged:

  • Items that are not in their original condition, are damaged, missing parts, or show signs of use.
  • Gift cards or downloadable software products.
  • Items on final sale or clearances, as explicitly marked on the product page.

Return & Refund Process

  1. Initiate a Return Request: Contact our support team at [email protected] within the eligible period. Include your order number and reason for the return.
  2. Receive Instructions: Our support team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on where and how to send your package.
  3. Ship the Item: Securely pack the item with all original components and the RMA number clearly visible on the outside of the package. We recommend using a trackable shipping service. Return shipping costs are the customer's responsibility, unless the return is due to our error (e.g., wrong or defective item shipped).
  4. Inspection & Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. This process typically takes 5-10 business days after we receive the item.
  5. Issuing the Refund: Upon approval, your refund will be processed automatically to your original method of payment. Please allow 5-10 business days for the credit to appear in your account, depending on your bank or card issuer.

Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected] with your order number and photos/videos of the issue. We will arrange a replacement, return, or refund at no extra cost to you, including prepaid return shipping labels where applicable.

Contact Us

For any questions regarding our Refund Policy or to initiate a return, please contact our dedicated support team:

Email: [email protected]

We aim to respond to all inquiries within 24-48 hours during business days.