Faq

How long does shipping take?

Processing typically takes 1-2 business days. Shipping times vary by destination and method. Standard shipping usually arrives within 5-10 business days, while express options (if available) can take 2-5 business days. You will receive a tracking number via email once your order ships.

Do you ship internationally?

Yes, SoluGadget ships to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location. Please note that customers are responsible for any applicable customs duties or import taxes.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet entered the shipping process.

What is your return policy?

We offer a 30-day return policy for items in new, unused condition, with original packaging and accessories included. Return shipping fees are generally the customer's responsibility unless the return is due to our error or a defective product. Please initiate all returns by contacting [email protected] first.

How long do refunds take?

Once we receive and inspect your returned item, we will notify you of the refund status. If approved, your refund will be processed to your original payment method within 5-10 business days. The time it appears on your statement depends on your bank or card issuer.

Do your products come with a warranty?

Most SoluGadget products include a manufacturer's warranty, typically ranging from 90 days to 2 years depending on the item. Specific warranty details are listed on each product page. For warranty claims, please contact us at [email protected] with your order number and a description of the issue.

Are the products compatible with my device?

Compatibility information (e.g., for headphones, smartwatches, or gaming accessories) is listed in the "Specifications" section on each product page. If you have specific compatibility questions, please email [email protected] with the product name and your device model before purchasing.

Where can I find user manuals or software?

Many product manuals and software drivers are available for download in the "Support" or "Downloads" section on the respective product page. If you cannot find what you need, our support team can assist you.

How do I contact customer support?

For any questions not covered here, our dedicated support team is ready to help. Please email us at [email protected]. We strive to respond to all inquiries within 24-48 business hours.

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways depending on your region. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. SoluGadget uses SSL encryption and trusted payment processors. We do not store your full credit card details on our servers.